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My purchase was a computer, not a printer. I send back the printer and receive the money back. Thanks for your attention.
I felt suckered. I spent hours and hours on the phone to get it fixed. Then one of the USB ports quit working. But when I got to the next dept they wanted another $85 dollars - as they put it - because I had been talking to hardware support and they were software support. I have padded carrying bags, I never drop them, I only use them indoors in a clean, dry, cool setting. Also, I might think this was a fluke and I just got a lemon, however. They charged me $50 dollars and told me if it was a virus they couldn't fix it. But when I was done, it still shut down on its own.
The fan whirrs and the computer shuts down, so something is causing the HD to spin out of control. If the computer was 2-3 years old, I'd be more understanding. I don't do alot of number crunching or gaming. About a month ago it began shutting down on it's own without any recent changes or pattern to what was causing it.
The told me no. I called tech support and of course it was out of warranty. When it arrived the sound didn't work, right out of the box. So now I have a hardware issue and need to take it to a repair shop. We purchased the Inspiron a little over a year ago ~14-16 months ago. The HD has bad sectors but I don't know if caused by the auto shut downs or I have a bad HD. After hours on the phone again, the first person couldn't fix it and told me they were going to transfer me to "another department" I asked if that was going to cost me more money.
I requested to talk to the manager and they did refund my original $50. I have a Dell Latitude for work and I'm on my 3rd one in less than a year. I've used Dells since the early 90's because of their solid products and excellent service, but no more. When I pay that much for a computer I expect it to last more than a year. But you can't get anything with a longer warranty these days unless you're willing to pay thru the nose. I'm not rough on my laptops.
But I was still left me to fix it on my own. I primary just use office, email, and the internet & IPod. I wasn't going to spend hours on the phone again so I just went without and used the others. I only run "name brand" programs. If I would have known upfront that I was only talking to hardware support and it could cost me more for software support I would have never gone down that path. I had a back up so I ended up restoring the computer to it's factory settings.
I run virus & spyware software. There's no reason I should have these issues other than a poorly built product and a company that doesn't stand behind their products by providing terrible service.
This is one of the best brand that i have seen and no issues with the laptop
It comes preloaded with everything you need and I actually uninstalled some unnecessary programs. I have an Acer Desktop with 1 GB of RAM and 100 GB Memory. It is completely intuitive and although I prefer Windows XP Home over Vista Home (XP is faster), you can't get around that nowadays. Also, a good, secure, padded carry-bag is a must.
Here's a little secret. Why pay more. The keyboard is perfectly typical in its layout and the mouse pad is actually sleek and slightly indented, allowing you to seamlessly run your finger over the metal. Those items are critical for good, fast performance. It is all you need for personal or business work.
When at home I just plug in the Ethernet wire and when traveling it is very easy to get a signal just about anywhere I go, (call your service provider to get the pass code for wireless service). There is the media card insert, two USB ports and lots of standard software. I like being able to have the choice of Cable DSL, dial-up and Wireless Internet. The two button pads allow for more functions. I took out the Norton Virus software and put in Windows Live One Care (my preference on quality and ease of use).
When you move around, it is a bit blurry, but for ordinary transmission it is right up there with most in quality. I can't begin to describe how cool this laptop is. You can read all of that here on the web page, but the look and feel (the keyboard is very easy on the hands and wrists) is sleek. It also comes with a one-year warranty with the option to buy more.
Don't buy past the standard one-year warranty, as Dell will contact you within six to nine months to offer you an extended warrantee at a lesser cost. They want your business. "Targus" makes great bags that are relatively inexpensive.
This little guy has 4 GB of RAM and an Intel Duo Core Processor (that's basically at least twice as fast as my desktop) and 250 GB on the hard drive. One last note: Dell has one of the best reputations for quality computers and they have home service, meaning they come to YOU. There are lots of standards that used to be extras, like the Web Cam, which transmits, records, takes pictures, etc.
It also contains a DVD/CD burner and player, which are very fast, even though it seems terribly fragile when you open it. I suggest getting that warrantee when it is offered. Have fun.
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